Privacy policy
<h2>Privacy Policy</h2>
<p><strong>Last updated:</strong> July 2026</p>
<p>Autodonor Ltd ("we", "us", "our") respects your privacy and is committed to
protecting your personal data. This Privacy Policy explains how we collect, use,
and protect your information when you use our website.</p>
<h3>1. Data Controller</h3>
<p><strong>Autodonor Ltd</strong><br>
Company Number: 08939978<br>
VAT Number: GB284644082<br>
Registered Address: Unit 4, Harebridge Lane, Halton, Buckinghamshire, HP22 5PF,
United Kingdom<br>
Email: autodonor.gb1@gmail.com</p>
<h3>2. Information We Collect</h3>
<p>We collect the following types of personal data:</p>
<p><strong>Information you provide:</strong></p>
<ul>
<li>Name, email address, phone number</li>
<li>Billing and delivery addresses</li>
<li>Payment information (processed securely by our payment providers)</li>
<li>Vehicle details (VIN, make, model, year) for fitment verification</li>
<li>Order history and communication with us</li>
</ul>
<p><strong>Information collected automatically:</strong></p>
<ul>
<li>IP address, browser type, device information</li>
<li>Pages visited, time spent, referral source</li>
<li>Cookies and similar tracking technologies</li>
</ul>
<h3>3. How We Use Your Information</h3>
<p>We use your data to:</p>
<ul>
<li>Process and fulfil your orders</li>
<li>Communicate with you about orders, deliveries, and returns</li>
<li>Provide customer support</li>
<li>Improve our website and services</li>
<li>Send marketing emails (only with your consent)</li>
<li>Prevent fraud and comply with legal obligations</li>
</ul>
<h3>4. Legal Basis for Processing</h3>
<p>We process your personal data under the following legal bases:</p>
<ul>
<li><strong>Contract:</strong> To fulfil your order and provide services</li>
<li><strong>Consent:</strong> For marketing communications (you can withdraw anytime)</li>
<li><strong>Legitimate interest:</strong> To improve our services and prevent fraud</li>
<li><strong>Legal obligation:</strong> Tax, accounting, and consumer law compliance</li>
</ul>
<h3>5. Sharing Your Information</h3>
<p>We may share your information with:</p>
<ul>
<li><strong>Payment processors</strong> (Shopify Payments, PayPal) — for payment
processing</li>
<li><strong>Couriers</strong> (Royal Mail, DPD, Parcelforce) — for delivery</li>
<li><strong>Email service providers</strong> — for order confirmations and marketing</li>
<li><strong>Legal authorities</strong> — when required by law</li>
</ul>
<p>We never sell your personal data to third parties.</p>
<h3>6. Cookies</h3>
<p>Our website uses cookies to improve your experience. Cookies help us:</p>
<ul>
<li>Remember items in your shopping cart</li>
<li>Analyse website traffic (Google Analytics)</li>
<li>Show relevant advertising (Google Ads)</li>
</ul>
<p>You can control cookies through your browser settings. Blocking cookies may
affect website functionality.</p>
<h3>7. Data Retention</h3>
<p>We keep your personal data for as long as necessary to fulfil the purposes
for which it was collected, including legal, accounting, or reporting requirements.</p>
<ul>
<li>Order and transaction data: 7 years (for tax purposes)</li>
<li>Marketing data: Until you unsubscribe</li>
<li>Website analytics: Up to 26 months</li>
</ul>
<h3>8. Your Rights (GDPR)</h3>
<p>Under UK GDPR, you have the right to:</p>
<ul>
<li><strong>Access</strong> — request a copy of your personal data</li>
<li><strong>Rectification</strong> — correct inaccurate data</li>
<li><strong>Erasure</strong> — request deletion of your data ("right to be forgotten")</li>
<li><strong>Restriction</strong> — limit how we use your data</li>
<li><strong>Portability</strong> — receive your data in a portable format</li>
<li><strong>Object</strong> — object to processing (including marketing)</li>
<li><strong>Withdraw consent</strong> — at any time</li>
</ul>
<p>To exercise these rights, email us at autodonor.gb1@gmail.com. We will respond
within 30 days.</p>
<h3>9. Data Security</h3>
<p>We take appropriate technical and organisational measures to protect your
personal data against unauthorised access, alteration, disclosure, or destruction.
All payments are processed through PCI-DSS compliant providers.</p>
<h3>10. International Data Transfers</h3>
<p>Your data may be transferred to and stored in countries outside the UK/EEA
(e.g., by our payment or analytics providers). We ensure appropriate safeguards
are in place to protect your data during such transfers.</p>
<h3>11. Children's Privacy</h3>
<p>Our website is not intended for children under 18. We do not knowingly
collect data from children. If you believe we have collected data from a child,
please contact us for immediate removal.</p>
<h3>12. Changes to This Policy</h3>
<p>We may update this Privacy Policy from time to time. Changes will be posted
on this page with an updated revision date. Please review this policy periodically.</p>
<h3>13. Complaints</h3>
<p>If you have concerns about how we handle your data, you have the right to
lodge a complaint with the UK Information Commissioner's Office (ICO):<br>
Website: <a href="https://ico.org.uk">ico.org.uk</a><br>
Phone: 0303 123 1113</p>
<h3>14. Contact Us</h3>
<p>For any privacy-related questions:</p>
<ul>
<li>Email: autodonor.gb1@gmail.com</li>
<li>WhatsApp: +44 7537 185173</li>
<li>Address: Unit 4, Harebridge Lane, Halton, Buckinghamshire, HP22 5PF</li>
</ul>