Refund policy
<h2>Shipping Policy</h2>
<p><strong>Last updated:</strong> July 2026</p>
<p>Thank you for shopping at Autodonor Ltd. This Shipping Policy explains our
delivery methods, timeframes, and charges.</p>
<h3>1. Delivery Areas</h3>
<p>We currently deliver to <strong>mainland United Kingdom</strong> only.
For deliveries to Northern Ireland, Scottish Highlands and Islands, Channel
Islands, or international destinations, please contact us on WhatsApp
(+44 7537 185173) for a custom shipping quote.</p>
<h3>2. Delivery Timeframes</h3>
<p><strong>Standard items (small parts, sensors, electronics):</strong><br>
1-2 working days after dispatch.</p>
<p><strong>Oversized items (doors, bumpers, engines, glass, gearboxes):</strong><br>
2-5 working days after dispatch via pallet delivery.</p>
<p>Orders placed before 2:00 PM (Monday-Friday) are typically dispatched the
same day. Orders placed after 2:00 PM, on weekends, or on public holidays are
dispatched the next working day.</p>
<h3>3. Shipping Costs</h3>
<p>Shipping costs are calculated automatically at checkout based on the item
size, weight, and delivery location.</p>
<p><strong>Standard delivery:</strong> from £5.99<br>
<strong>Oversized delivery (pallet):</strong> from £35.00</p>
<p>Large parts such as doors, bumpers, engines, glass, and other bulky items
require pallet delivery which is significantly more expensive due to size
and weight. Exact shipping costs are shown at checkout before payment.</p>
<h3>4. Couriers</h3>
<p>We use trusted UK couriers depending on item size:</p>
<ul>
<li><strong>Royal Mail</strong> — small parts and packages</li>
<li><strong>DPD</strong> — medium-sized items</li>
<li><strong>Parcelforce</strong> — heavier items</li>
<li><strong>Pallet Networks</strong> — oversized parts (doors, engines, etc.)</li>
</ul>
<h3>5. Tracking</h3>
<p>Once your order has been dispatched, you will receive a confirmation email
with tracking information. You can track your delivery through the courier's
website.</p>
<h3>6. Local Collection</h3>
<p>Local collection from our warehouse in Aylesbury is available and free of
charge. Please arrange collection in advance via WhatsApp or email.</p>
<p><strong>Collection Address:</strong><br>
Unit 4, Harebridge Lane, Halton, Buckinghamshire, HP22 5PF</p>
<p><strong>Collection Hours:</strong><br>
Monday-Friday: 9:00 - 18:00<br>
Saturday: 10:00 - 15:00<br>
Sunday: Closed</p>
<h3>7. Delivery Attempts</h3>
<p>Couriers will typically attempt delivery up to 3 times. If delivery cannot
be completed, the parcel may be returned to the local depot for collection or
returned to us. Additional shipping charges may apply for re-delivery.</p>
<h3>8. Damaged or Missing Parcels</h3>
<p>Please inspect your parcel upon delivery. If your item arrives damaged:</p>
<ul>
<li>Photograph the packaging and damaged item</li>
<li>Contact us within 48 hours of delivery</li>
<li>Do not dispose of the packaging until the claim is resolved</li>
</ul>
<p>If your parcel does not arrive within the expected timeframe, please contact
us and we will investigate with the courier.</p>
<h3>9. Incorrect Address</h3>
<p>Please ensure your delivery address is correct at checkout. We are not
responsible for parcels delivered to incorrect addresses provided by the customer.
Re-shipping to the correct address will be charged at the standard delivery rate.</p>
<h3>10. Delays</h3>
<p>While we do our best to meet estimated delivery times, delays may occur due
to circumstances beyond our control (weather, courier issues, public holidays).
We are not liable for such delays but will assist in resolving any issues where
possible.</p>
<h3>11. Contact Us</h3>
<p>For any shipping-related enquiries:</p>
<ul>
<li>Autodonor Ltd</li>
<li>Unit 4, Harebridge Lane, Halton, Buckinghamshire, HP22 5PF</li>
<li>Email: autodonor.gb1@gmail.com</li>
<li>WhatsApp: +44 7537 185173</li>
<li>Company Number: 08939978</li>
<li>VAT Number: GB284644082</li>
</ul>